Terms & Conditions
OUR DETAILS
Timber Cabins & Summerhouses Ltd trading as Summerhouses Unlimited
Registered Address: First Floor Suite, 2 Hillside Business Park, Bury St Edmunds, Suffolk, United Kingdom, IP32 7EA
Company No: 13120690
Telephone:
01522 253055
PRIVACY
Summerhouses Unlimited do not share or sell any information provided to us either online or in person with third parties, excluding with the relevant delivery company to fulfil your purchase requirements. The information provided to us is solely used to process your quote and/or order. No payment details are retained by us once payment has been approved.
MAKING AN ONLINE PURCHASE
Upon checkout you will be asked to confirm your order. If you wish to make changes at this stage and are unable to do so please contact us on one of the above numbers. Terms and Conditions must be accepted before you can proceed to payment. Confirmation of your order will be sent to you via email to the email address provided.
MAKING A PURCHASE IN PERSON
Summerhouses Unlimited will work with you to establish which timber building you would like to purchase. We will then provide a formal no obligation quotation. Upon accepting the quote, you will receive an invoice and a copy of our Terms and Conditions, as laid out in this document. You will also receive a site survey form, relevant parts of this will also need to be completed.
For your order to be accepted and processed you must agree and sign to confirm you understand and accept our terms of sale. We reserve the right to cancel any order where Terms and Conditions have not been accepted.
PAYMENT TERMS
When purchasing from Summerhouses Unlimited full payment for the building and consumables is required at the time of ordering, unless previously agreed otherwise in writing. We accept most methods of payment including online banking transfer (details upon request), debit cards and credit cards. All payments are made in GBP (£). Please note we do not accept AMEX. All payments are subject to validation checks and authorization by the card issuer.
If payment from the card issuer is refused we reserve the right to cancel or postpone the order, if this is the case Summerhouses Unlimited will not be held liable for any delay or non-delivery. If you have purchased our installation service for your building a payment plan for this will be given to you and will normally be made up of a payment a few days before the installation with the balance to be settle on the day of completion. This payment plan will be supplied in writing either on the invoice or by email.
We ask that the person responsible for making the final payment to be present on the last day of the install. Payment of any remaining monies owed to Summerhouses Unlimited is to be settled in full on the day of completion. Once full and final payment has been made you will be given the keys to your new timber building. All property remains that of Summerhouses Unlimited until payment has been made in full. We reserve the right to take any necessary steps to recover unpaid balances, with any interest charged on a daily basis at 4% above the Bank of England base rate, administration charges, legal fees or recovery costs being sought in addition to the final balance owed. Late payment is defined as any balance that is outstanding 48 hours after install completion. In the case of not being able to make the final payment we ask that you contact us at the earliest point to discuss this. Where final payment hasn’t been made Summerhouses Unlimited will retain the keys to your timber building until the account has been settled.
ACCEPTING AN ORDER
Summerhouses Unlimited may refuse to accept an order under any circumstances which may include, but are not limited to:
1) Where goods are not available
2) Where we cannot obtain authorization for payment
3) If there has been a pricing or product description error
4) If we cannot make sufficient contact with the person placing the order
5) If you do not meet any eligibility criteria set out in our Terms & Conditions
If cancellation of an order does take place, Summerhouses Unlimited will make you aware at the earliest available time.
WARRANTIES
Summerhouses Unlimited products carry a standard warranty direct from the individual manufacturer. This is usually three years for the building and one year for windows and doors, but may vary with each manufacturer. Full details can be found on our website.
In all instances, Summerhouses Unlimited will refer back to the manufacturers warranty.
SITE SURVEYS FOR PURCHASES AND INSTALLS
All purchases of timber buildings require a basic site survey to be completed. This is primarily to provide the delivery company with accurate access needs. Incorrect or incomplete site survey forms may result in your order being cancelled or delayed. Site surveys can be completed by the customer, the aim is to ensure delivery runs as smoothly as possible, adding no additional charges for the customer if specialised delivery methods are required.
Where an incomplete/inaccurate site survey form has been submitted, Summerhouses Unlimited reserve the right to review any charges and in extreme circumstances cancel an order with a charge of £200 + VAT. Where the install service has also been purchased a more detailed site survey form will need to be completed by the customer, this is only applicable if a member of Summerhouses Unlimited staff has not visited your property. Full details on how to complete a site survey are laid out in the site survey form.
DELIVERY
Our timber building products are, in the main, made to order. Products such as sheds, garages, log cabins and summerhouses will have a standard lead time. The lead time will be discussed with you at the time of placing your order, if it is not advertised on the product listing on the website. Where a specific date is required please make us aware in good time so we can confirm this date is achievable with the manufacturer and the delivery company. If there are any delays, Summerhouses Unlimited will make you aware soon as possible.
Website sales are only for delivery of products to customers in the UK mainland. We do not deliver to offshore locations. Locations such as Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands will be purely on request and after individual discussion and written confirmation from Summerhouses Unlimited. Any additional charges outside of the above will be the responsibility of the customer.
Standard delivery practice will mean your order is delivered to the address selected at time of ordering and usually placed at the front of the property, for example, your driveway. The courier company will contact you on the number provided to inform you of a delivery date. If the date is not available they usually offer alternative dates. If a later delivery date is selected by yourself Summerhouses Unlimited cannot be held liable for additional delays.
Summerhouses Unlimited shall be under no liability whatsoever for any delay or failure to deliver the products within our estimated timescales. Factors that can affect delivery times can include but are not limited to:
1) An unprecedented peak in seasonal sales
2) Manufacturer delays
3) Factory opening times including national holidays and shutdowns
4) Delivery company workload
5) Vehicle breakdowns
6) Staffing
Delivery of materials can be made in the week leading up to your install, please make our team aware if this isn’t possible. Summerhouses Unlimited will not be held liable for any deliveries that are turned away at the customer’s request. If materials have been turned away, we reserve the right to reschedule the install and charge a return fee of £200 + VAT.
NOTE: Please ALWAYS let us know when you have been contacted with a delivery date for your cabin. Some materials will come separately to the cabin and these need to be arranged once a delivery date has been confirmed to you, Please call us on 01522 253055 to let us know.
INSTALL SERVICE
Summerhouses Unlimited offer an installation service that is usually booked at the time of ordering, however this can be added on at a later date. Should you wish for us to quote for this please contact us on the above number quoting your invoice number. Whilst our installers are skilled at what they do, they are not qualified carpenters. They will aim to fit your cabin to the required specification but will not be held accountable should you request changes to the cabin from what was originally ordered. It is assumed by Summerhouses Unlimited that where work will involve access to a neighboring property/garden the customer will seek the relevant permissions prior to the install date. If access to your property or a neighboring property is not granted, this may delay the install and you may incur a ‘return to job fee’ based on the cost to us to reschedule the job. An install date will be booked through the operations department, if this has to be rescheduled due to unforeseen circumstances Summerhouses Unlimited will notify you at the soonest point possible. Once the job has been completed you will be asked to sign the job off, by signing you are confirming you are happy with the work that has been carried out and committing to pay any outstanding install monies owed within 24 hours of the install date.
Summerhouses Unlimited will not be liable for any economic losses or claims including, but not limited to loss of revenues, data, profits, expenses, contracts, business or anticipated savings; or loss of goodwill or reputation; or special or indirect losses due to any fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from Summerhouses Unlimited. Where you use a third-party installer, the contract is between you and the installer. With installation prices quoted it is assumed that access to the install site is unobstructed and bears no health and safety risks to our installers and is subject to a completed site survey.
WASTE DISPOSAL
Please note waste from the install of your timber building (wrapping, wood, pallets, etc) cannot be taken away by the install team unless arranged at the point of ordering.
BASE WORK
In the event of a base already being in place or installed by a third-party, Summerhouses Unlimited reserve the right to cancel or put on hold an install if that base work is deemed unlevel or sub-standard. You will be advised of the next steps available to you and any additional costs. If the install goes ahead as per the customer’s request Summerhouses Unlimited will not be held liable for any movement issues that arise from building on a substandard base.
MATERIALS
The nature of the products we supply means they can be affected by the environment, unlike plastic, steel or other man-made products. As timber is a natural product it will have grains and knots which will vary, these variations can absorb timber treatments and react to the atmosphere differently. Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature. Any extreme changes in climate may cause knots to fall out, this is perfectly natural and in no way undermines the integrity of the building. This is not classed as a product defect or damage unless it makes the building unfit for purpose.
DOORS AND WINDOWS
In some instances, door and window adjustments may need to be made by yourself over the life of your timber building. Please note this is part of owning a building that is made from a natural product. Adjustments to doors and windows are not classified as a fault or defect and will not be classed as repair needed to the building. Summerhouses Unlimited are happy to advise our customers on how to make these adjustments themselves. A fee may be incurred if we are called out by the customer to rectify a suspected fault which is actually a straightforward adjustment that could have been completed by the customer.
GLASS
If there are any breakages to the glass in your order, please take photos and send them to info@summerhousesunlimited.co.uk at the soonest point in time. Summerhouses Unlimited will not accept any claims for glass breakage during transit if more than 7 days have passed from the delivery date, to you informing us of the breakage. Once the timber building is installed we will not be held liable for any glass breakages due to fixings made to the windows or doors e.g. blinds, curtain poles.
CLAIMS AND DAMAGED GOODS
On very rare occasions our goods can receive some light damage during shipping. We will always work with our customers to resolve any issues you might have with your
order. You must inform us of any breakages or damages to the product received from us within 7 working days of delivery. Please quote your invoice number in all correspondence.
Our standard resolution process is:
i) To make good any shortage or non-delivery
ii) To replace or repair any goods that are damaged or defective
iii) To refund to you the amount paid by you for the goods in question, at our
discretion
Risk of loss or damage of any products passes to you on the date when the products are delivered to you or on the date of our first attempted delivery to your delivery address. Replacement parts are sent direct from the manufacturer, you will be advised of lead times at the time of contacting us to make us aware of the issues.
RETURNS POLICY
If your goods are incorrect, faulty or damaged on delivery you must notify Summerhouses Unlimited, in writing within 7 days of receiving your delivery. The first stage of rectifying this is noted above under ‘Claims and Damaged Goods’. When a product is returned we will consider the overall condition and reserve the right to seek payment for any damage incurred by yourself or poor re-packaging that may affect the re sale value of the returned item. Goods must be returned within 28 days of delivery. Collection will be arranged via our nominated delivery company.
In all instances you must take reasonable care of the item(s) and must not use them. If the item being returned is not defective the customer will incur the return fees. You have a statutory 7 days cooling off period (excluding bespoke orders) from the day you receive your order.
FAULTS/MISSING PARTS
In the rare instance you should experience a fault or be missing a part please make Summerhouses Unlimited aware at the soonest point. Standard procedure is for us to contact the manufacturer for a resolution. It is important you check you have received all the components of your order as soon as possible after delivery. The manufacturers will send out any missing/replacement parts directly from the factory and limit it to one case per customer on missing items. We will always work with customers for a positive resolution and keep in contact with you throughout. Should we receive no response to our correspondence four weeks from the last contact date, we will assume a resolution has been made and close the case and therefore any claim.
CANCELLATION OF AN ORDER
If for any reason you wish to cancel your order after it has been processed please make Summerhouses Unlimited aware in writing as soon as possible. As each order is individually placed, and shipped, Summerhouses Unlimited reserve the right to invoice or seek to claim back any charges incurred by us. It is standard practice, this fee is £50 + VAT. However, if your order is awaiting delivery this fee will increase in proportion to costs incurred by Summerhouses Unlimited from the manufacturer, delivery company and such.
CANCELLATION OF CUSTOM MADE ORDERS
Bespoke or custom-made orders are where the general specification of a product has been changed as per your requests. If you decide to cancel an order of this nature you will be liable for the cost of the work in progress up to the date of the cancellation. If production has been completed you will be liable for the cost of the building and the cost to return it.
ALL CANCELLED ORDERS ARE SUBJECT TO ADMINISTRATIVE CHARGES AFTER BEING PLACED, PAID FOR AND PROCESSED BY US.
REIMBURSEMENT
Any reimbursements offered are without prejudice and at the discretion of Summerhouses Unlimited. A reimbursement is only offered on the basis of a good will gesture and is not an admission of liability.
PLANNING PERMISSION AND BUILDING REGULATIONS
Summerhouses Unlimited do not offer advice on planning or building regulations. It is the sole responsibility of the customer to ensure the building you purchase from us meets any, and all, restrictions enforced by your local planning authority. Our log cabins are supplied with no specific usage and therefore we ask that you as the customer seek any advice professionally if you are uncertain on regulations.
Summerhouses Unlimited do not offer advice on planning or building regulations. It is the sole responsibility of the customer to ensure the building and materials you purchase from us meet any, and all, restrictions enforced by your local planning authority. Measurements quoted on our website and in any literature are assumed correct at time of printing and provided to Summerhouses Unlimited by our chosen manufacturers. Where it is stipulated buildings are under 2.5m in height this applies to timber buildings only and not any materials extending the height. Summerhouses Unlimited will not be held liable for any discrepancies from manufacturer design/print error. Our log cabins are supplied with no specific usage and therefore we ask that you as the customer seek any advice professionally if you are uncertain on regulations.
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